How can we help you?

Open Window > Extensions > Black Hat Editor Tools. If it's not listed, fully close Premiere and relaunch it. If the Extensions menu stays empty, CEP debug mode is not active: relaunch the provided installer, or contact us and we'll send you the activation command for your OS. Premiere 25 or later is required.

In the plugin's activation window, paste the key you received by email and click Activate. Lost your key or see "expired"? Use Find my key: enter your purchase email, and we'll send you a secure link that generates a new key (the old one is deactivated).

It displays at the bottom of the activation window, on the version line — click it to copy. Each license is tied to a limited number of machines; give us this Machine ID if you need to free up a seat or debug activation.

Settings tab in the plugin → paste your key (OpenAI, KIE, remove.bg…) in the matching field. It's stored only locally on your machine (~/.transcript-analyzer), never sent to our servers. The "credits" version doesn't need a key: everything goes through your balance.

On your old machine, open the activation window and click Deactivate this machine to free up the seat, then activate the same key on your new machine. No access to the old machine? Email us with your purchase email, and we'll free up the seat manually.

Everything is managed from your Client area (payment method, invoices, cancellation). For a refund or billing question, contact support@blackhateditors.com with the email used for payment.